Troubleshooting
Most issues fall into one of three buckets: page didn't finish loading, platform changed something, or the extension just needs a reset. Start simple.
Try This First (Fixes Most Things)
Before digging deeper:
If the issue disappears, you're done.
Floating Menu Missing
If you don't see the floating Navigator:
- Make sure you're on a supported AI platform
- Refresh the page
- Check it isn't minimized or off-screen
Platform layout updates can temporarily confuse detection. A refresh almost always fixes it.
No Q&A Detected
If navigation shows zero items:
- Confirm the conversation has at least one exchange
- Wait for the AI response to fully render
- Use the refresh button in the Navigator tab
New chats and half-loaded pages don't have structure yet.
Tags Not Sticking
If a tag disappears:
- Make sure the extension has site access
- Refresh the page and try again
- Check you're not in incognito mode
Tags are stored locally. Clearing browser data will remove them.
Performance Feels Off
If the extension feels slow:
- Refresh the page
- Reduce very large projects
- Close unused tabs
Thousands of tracked conversations can add overhead. Clean up occasionally.
When Things Truly Break
If something consistently fails:
This resets most internal state without data loss.
Getting Help
If you need support:
- Email: [email protected]
- Include what platform you were on
- Describe what you expected vs what happened
Screenshots help. Logs are a bonus.
Bottom Line
ThinkForge Chat runs inside constantly changing websites.
Occasional hiccups are inevitable. Most fixes are fast, local, and non-destructive.